Knowledge Management Lead


Across Africa there are 340 million unbanked adults according to data derived from the World Bank. Unbanked African adults rely on cash or informal providers to meet their financial needs, a system which is costly and risky for people. The poor, and mostly women in rural areas, are disproportionately affected. The transition toward digital financial services (DFS) helps accelerate access to financial services. Connecting all Africans to the digital economy lowers the cost of financial transactions, creates significant benefits for households, and helps fuel economic growth. Instant and inclusive digital payment systems implemented at national or regional level can drive transformation in Africa; however, they need support to scale. A concentrated source of continental expertise can help accelerate deployment of inclusive payment systems.

About AfricaNenda

AfricaNenda is an emerging and independent Africa-led coalition of dedicated digital payments experts that work to build expertise, coordinate, and accelerate the roll-out of instant and inclusive payment systems (IIPS) for the benefit of all Africans including the poorest and financially excluded. Our mission is to work towards universal access to inclusive payment systems ensuring that the more than 400 million unbanked adults across Africa are included in the financial system. We will pursue this mission by removing the structural and technical barriers to effective deployment of IIPS such as lack of interoperability, insufficient technical in-house capacity, and lack of collaborative models across actors.

As a convening actor, AfricaNenda will execute its mission by enhancing capacity building across African institutions, providing technical support to IIPS projects, facilitating knowledge-sharing and collaboration, and providing the following tools and training:

  • Policy and capacity building: AfricaNenda aim to build institutional capacity of African institutions through expert advice, curated convenings and secondments from AfricaNenda’s vast network of experts.
  • Technical project support: AfricaNenda provide pre-project planning support to expand the pipeline of fundable IIPS projects in the formation and design phase including readiness assessment and project definition.
  • Knowledge-sharing and collaboration: AfricaNenda facilitate knowledge-sharing and collaboration using its cross-sectoral network of experts to provide cutting-edge thought leadership on how to accelerate inclusive payment systems.
  • Tools and training: AfricaNenda develop open access IIPS tools and trainings sessions tailored to African organizations, payment experts and relevant stakeholders in the sector.

AfricaNenda is incubated by Rockefeller Philanthropy Advisors and is supported by the Bill & Melinda Gates Foundation. It aims to partner with private actors, sector associations, central banks, ministries, regional economic communities and other development stakeholders enabling AfricaNenda to collaboratively reduce structural and technical barriers to deployment of IIPS.

Position summary

Knowledge management and communication are critical to achieve AfricaNenda’s mission. Identification of critical learnings and development of these learnings into communication materials for communication will allow to AfricaNenda to share learnings and best practices both within the AfricaNenda team as well as spark or sustain stakeholder buy-in and momentum for collaboration. AfricaNenda is looking for a Knowledge Management Lead (KML) to join its team, reporting to the Deputy CEO Partnership and Capacity Building.

The KML, in close collaboration with the Director of Communication and the Deputy CEO Partnership and Capacity Building, will lead the development of AfricaNenda’s knowledge management strategy. He / She will also lead/coordinate all learning materials and initiatives under the programme, notably reports, case studies, best practices, lessons learned and support documents. He/she will work closely with teammates to deliver on AfricaNenda’s Advocacy, Partnership and Capacity Building strategy. This position is also responsible for supporting and monitoring the communication aspects of partners’ implementation, jointly with regional directors and technical payment specialists.

The KML is expected to deliver in English but fluency in other languages (such as French or Arabic) is preferred.

Key responsibilities

Knowledge Management and Monitoring

  • Lead the development and implementation of a knowledge management strategy to systematically record AfricaNenda’s journey and impact story
  • Document and share learning – ensure requirements, lessons learned, and best practices for projects, events, and other knowledge management activities are clear and documented
  • Design and implement knowledge sharing events including seminars / webinars, workshops, conferences, and peer learning sessions in collaboration with project team members,
  • Identify best practices in IIPS and capture it through quality knowledge sharing tools, success stories, case studies smart lessons, video testimonial and tutorials, photo reels)
  • Research, draft, edit and coordinate industry publications (white papers, reports, smart lessons…)
  • Contribute to the development of Programme Reports

Result measurement and monitoring:

  • Lead monitoring, evaluating, learning, and research plan for the program, including monitoring indicators, managing data collection activities, and analyzing data to measure the results and impact story.
  • Develop and support the design and implementation of end-of-project evaluations, surveys and other components of the monitoring and evaluation system.
  • Work with team members to ensure that project learnings are applied, and project activities are adapted, for innovative and effective programming.
  • Work closely with teams and agencies to ensure credible, best-practice monitoring and reporting of program activities with partners

Skills and experience

  • A Master’s degree in Communications, Journalism, Public Relations, Digital Marketing, Social Sciences, or any other related discipline. A higher post-graduate qualification or an additional professional diploma in the above areas will be preferred;
  • Minimum 5 years experience working in a knowledge management / Monitoring Evaluation and Learning role that requires identification, development, and dissemination of insights, or learnings, preferably in a technical sector;
  • Minimum 3 years of professional work experience at the national and/or international level in communication or public information, or other relevant programmes;
  • Experience in Monitoring Evaluation and Learning frameworks as well as impact studies
  • Experience with digital financial services, financial inclusion is an asset, as is experience in monitoring and evaluation, or working with international development organisation on implementation of communication strategies.
  • Excellent writing skills in English with proven experience in writing for different target audiences.
  • Ability to work under tight deadlines, multi-task and work effectively under pressure and in a proactive manner;
  • Proficiency in using the following applications: Microsoft Office Suite, Teams, Zoom, Adobe Photoshop, Prezi, Adobe Illustrator, etc;
  • Strong copywriting and editing skills. Experience in web and graphic design, Video editing and design, an asset;
  • Comfortable in a multicultural environment, flexible and able to handle pressure well.

To apply, send resume and cover letter by clicking Apply Now

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